Return Policy
Thank you for shopping at BoobyShop! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.
Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@BoobyShop.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any questions regarding returns, feel free to contact us at info@BoobyShop.com.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can assess the issue and resolve it accordingly.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized items
- Personal care products (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any concerns about a specific item, feel free to contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period (EU Customers)
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in its original condition—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@BoobyShop.com.