FAQs

Information for shopping with BoobyShop in Canada and the United States.

How much is shipping and how long does it take?

Shipping is free. Processing takes 1–3 business days, followed by an estimated 7–15 business days after shipment for standard delivery. Estimates vary by destination, carrier, product availability, customs and peak periods; they are not guaranteed arrival dates. See our shipping policy.

Are all products available in my country?

No. Some products are available only for delivery in the United States. Select your delivery country when browsing. For destinations outside Canada and the United States, contact us before ordering to confirm availability.

How do I track my order?

Use your order’s tracking information on our Track Order page. For help, email info@boobyshop.com with your order number.

How do I request a return?

Request a change-of-mind return within 15 days of receiving the ordered product. The customer pays the return shipping cost. Contact info@boobyshop.com before sending anything back and review the eligibility rules in our Returns & Refunds Policy.

What if my item arrives damaged, defective or incorrect?

Contact us first with your order number and photos or other reasonable evidence. BoobyShop covers the resolution of a verified problem caused by us or our supplier. We will explain the applicable process; a prepaid label is not promised in every case. See our refund policy. Mandatory consumer rights remain unaffected.

Can I change or cancel an order?

Contact info@boobyshop.com as soon as possible with your order number. Changes or cancellation cannot be guaranteed once fulfillment is underway; this does not limit mandatory cancellation rights.

How can I contact support?

Email info@boobyshop.com or use our contact form.