Refund policy

15-day return request window

You have 15 days from the date you receive your ordered product to request a change-of-mind return. Email info@boobyshop.com with your order number, the item and the reason for your request. Please contact us before returning anything so we can provide the applicable instructions and return destination. Orders placed under an earlier policy retain the terms applicable at purchase.

Change-of-mind eligibility and return costs

For a change-of-mind return, the item must be in the same condition as received: unworn or unused, with tags and original packaging. A receipt or proof of purchase is required. These commercial eligibility conditions do not restrict your rights for defective, damaged or incorrect goods or any mandatory consumer rights.

The customer pays the return shipping cost for buyer-remorse or change-of-mind returns. We do not offer free change-of-mind returns. Contact us for the correct return destination and instructions before sending a parcel, including for a cross-border return. A prepaid return label is not automatically provided.

Damaged, defective or incorrect items

If a product arrives damaged, defective or incorrect due to an error by BoobyShop or our supplier, BoobyShop covers the resolution of the verified issue, including necessary return shipping if we require a return. Contact us first with your order number, a description of the problem and photos or other reasonable evidence. Do not return the item before receiving instructions.

We will assess the claim and explain the appropriate resolution and next steps. A prepaid return label is not promised in every case; the process depends on the verified issue and fulfillment arrangements. The 15-day commercial change-of-mind window does not limit rights or remedies that apply to defective goods under applicable law.

Commercial return exclusions

Our existing change-of-mind exclusions cover perishable goods, custom-made or personalized products, personal-care products, hazardous materials, flammable liquids or gases, sale items and gift cards, to the extent permitted by applicable law. Contact us before ordering if you are unsure about a specific item. These exclusions do not remove mandatory rights relating to faulty, damaged, incorrect or misdescribed goods, or a statutory withdrawal right where it applies.

Refunds and exchanges

Refunds are processed only after the applicable return or claim process. Where a return is required, we will notify you after receiving and inspecting it and let you know whether the refund is approved. Where a claim is resolved without a physical return, we will confirm the resolution directly.

Approved refunds are issued to the original payment method within 10 business days after approval, subject to any shorter deadline required by applicable law. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval without receipt of the refund, contact info@boobyshop.com. To request an exchange, contact us first; an eligible return and a separate purchase may be required.

Mandatory consumer rights and international orders

This policy does not replace or reduce any mandatory cancellation, refund, legal warranty or other consumer rights that apply where you live. If a provision conflicts with applicable law, the legal requirement applies.

Where EU distance-selling rules apply, consumers generally have a separate 14-day right to notify withdrawal after receiving the goods, subject to statutory exceptions. Its conditions and refund deadlines are governed by applicable law, not by more restrictive commercial return conditions above. This does not mean every product can be shipped to the EU. Contact us for destination availability and return instructions before placing an international order.