Politique de remboursement
Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@BoobyShop.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
For any questions regarding returns, feel free to contact us at info@BoobyShop.com.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it as quickly as possible.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@BoobyShop.com.